Professional Biography

Edmund Russell is based in Washington, Michigan and brings 16+ years of leadership across enterprise SaaS, hospitality technology, and payment systems. He is known for systems-level thinking, high-velocity execution, and final-escalation ownership on high-risk programs.

His operating style combines commercial accountability with technical depth: process architecture, integration design, automation strategy, and cross-functional governance. The throughline of his career is transforming complex, fragile operations into repeatable, measurable delivery engines.

Recruited post-acquisition to help stabilize a struggling implementation organization, Edmund led delivery standardization, incident escalation management, and high-stakes enterprise rollouts. He managed portfolios of up to 25 concurrent projects and built reusable PMO operating patterns across intake, RAID, go-live playbooks, and stakeholder reporting.

• Reduced standard implementation cycles from 6-8 weeks to 3-5 weeks.
• Led a 47-location enterprise deployment with a 12-person implementation team.
• Served as final owner in $1M+ escalation rescue scenarios.
• Completed ~95% of client security/vendor risk questionnaires.

As Founder and President of Innovative Management Solutions, Edmund bootstrapped the company to approximately $4M ARR with an additional $1M direct-sales engine, before a strategic acquisition. He led P&L, enterprise sales engineering, team development, partner negotiations, and technical delivery.

• Maintained 95% client retention over 13 years.
• Delivered 13 consecutive years of PCI-DSS audit success.
• Directed high-volume CRM migrations under a zero-data-loss mandate.
• Implemented automation programs that increased productivity and reduced overhead.

Edmund architected AI-assisted onboarding systems that scaled payment volume from under $10M to $70M monthly ARR while reducing staffing from six to two. This included LLM-driven extraction, state-aware workflow orchestration, HITL decision branches, and generative deployment scripting.

• 90%+ first-pass success in AI-assisted extraction/triage workflows.
• Dynamic scheduling logic matched install windows to hardware complexity.
• RAG-based installer support reduced dependency on single-thread expertise.

Operational scaling, PMO governance, implementation frameworks, API/webhook integrations, ETL/data migration, payment onboarding, and enterprise stakeholder management.

Tooling includes n8n, Power Automate, ClickUp, Jira, Confluence, Salesforce, Microsoft Teams, Microsoft Bookings, Google Maps API, Google Cloud Storage, Docker, and GitHub workflows.

Bachelor of Science in Information Technology, Oakland University

Associate of Applied Science in Network and System Administration, Baker College